Frequently Asked Questions
About True Health US
True Health US is a leading provider of high-quality, American-made personal protective equipment (PPE) designed to protect professionals across various industries, including healthcare, food processing, veterinary services, and laboratories. We prioritize safety, quality, and the lowest possible prices in all our products to ensure you receive the best possible protection.
Our products are manufactured in state-of-the-art facilities that adhere to stringent quality control measures. We source our materials from trusted domestic suppliers and subject our gloves to rigorous testing, ensuring they meet or exceed industry standards such as ASTM and ISO certifications. This commitment to quality ensures that every glove we produce provides reliable protection.
Our gloves are designed to meet the needs of a wide range of industries, including:
- Healthcare: Providing medical-grade protection for doctors, nurses, and other healthcare workers.
- Food Processing: Ensuring safety and hygiene in environments where contamination must be avoided.
- Veterinary Services: Protecting veterinarians and technicians during animal care.
- Laboratories: Offering chemical resistance and tactile sensitivity for precision work.
- Industrial: Providing robust protection for workers in manufacturing and other industrial settings.
True Health US offers high-quality, American-made PPE, ensuring you have reliable access to the highest quality personal protective equipment at prices that outcompete low-quality imports. Enjoy stability, security, and peace of mind. Our rigorous quality control measures, competitive pricing, and commitment to customer service set us apart from other providers.
Yes, sustainability is a core value at True Health US. We are committed to eco-friendly practices, from sourcing sustainable materials to reducing our carbon footprint. Our manufacturing processes are designed to minimize waste and environmental impact, ensuring that our products are not only safe for users but also for the planet.
Our nitrile gloves are certified to meet or exceed critical industry standards, including:
- FDA 510(k) Clearance
- ASTM D6978 for chemotherapy drug resistance
- ASTM D6319 standard for medical application
- ISO 9001, ISO 13485, and ISO 14001 certifications
These certifications guarantee that our gloves provide reliable protection across various professional environments.
Accounts
Yes, for businesses that require regular shipments of PPE, we offer recurring order options to ensure you always have the necessary supplies on hand. Contact our customer service team to set up a recurring order that meets your specific needs.
We are always looking to expand our network of distributors. If you are interested in becoming a distributor of True Health US PPE products, please contact our sales team to discuss partnership opportunities. We offer competitive pricing and strong support to help our distributors succeed.
Currently, True Health US primarily serves the domestic market, but we do have the capability to fulfill international orders in certain regions. Please contact our customer service team to inquire about international shipping options and any associated costs.
To set up a business account, please contact our sales team. We will guide you through the process, which includes setting up payment terms, arranging for bulk orders, and providing you with dedicated account management support.
Orders
Ordering from True Health US is simple. Visit our online store to browse our product selection. Once you’ve found the products you need, contact our sales team so we can get you set up, and your order shipped out.
Absolutely. We offer bulk purchasing options with competitive pricing to accommodate the needs of large facilities, whether it’s a healthcare institution, food processing plant, or veterinary clinic. For bulk orders, please contact our sales team for a customized quote.
Once you place an order with True Health US, you will receive a confirmation email with all the details of your purchase. If you need to make changes or have any concerns, please contact our customer support team immediately. We strive to process and ship orders quickly, so it's important to verify your details as soon as possible.
Your satisfaction is important to us. If you need to return or exchange a product, please contact our customer service team within 30 days of purchase. We will provide you with instructions for returning the item and either issue a refund or send a replacement product, depending on your preference.
Our nitrile gloves have a shelf life of up to 5 years when stored in a cool, dry place away from direct sunlight. It’s important to check the expiration date on the packaging before use to ensure optimal protection and performance.
If you encounter any issues with your order, such as incorrect items or shipping delays, please contact our customer service team immediately. We are committed to resolving any issues quickly and efficiently to ensure your complete satisfaction.
Shipping
We understand the importance of timely delivery, especially for essential PPE. Orders are typically processed and shipped within 24-48 hours. Delivery times may vary depending on your location and the shipping method chosen. For more detailed information, please contact our customer service team.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online. If you have any questions or concerns about your shipment, our customer service team is here to assist you.
True Health US offers a variety of payment options to accommodate our customers' needs. We accept major credit cards, ACH payments, and can set up invoicing terms for qualified businesses. For large or recurring orders, we can work with you to establish a payment plan that suits your financial requirements.
True Health US is continually innovating to meet the evolving needs of our customers. We are currently working on several new products, including advanced materials for enhanced protection and comfort, as well as new designs tailored to specific industries. To stay updated on our latest innovations and product launches, subscribe to our newsletter or follow us on social media.
Managing Orders
True Health US offers a wide range of gloves designed for specific industry needs. Whether you work in healthcare, food processing, veterinary services, or laboratories, our product descriptions and specifications will guide you to the right choice. If you need further assistance, our customer support team is available to help you select the best glove for your specific application.
True Health US offers customized PPE solutions tailored to the specific needs of your business. Whether you require special packaging, bulk orders, or product modifications, we can work with you to develop a solution that fits your requirements. Contact our sales team to learn more about our customization options.
True Health US has a robust supply chain and manufacturing infrastructure designed to handle large-scale orders, even during emergencies or sudden spikes in demand. We maintain a reserve inventory of critical PPE and have the ability to ramp up production quickly. Our team is experienced in managing logistics during crisis situations, ensuring that our customers receive the PPE they need when they need it most.
Yes, True Health US nitrile gloves are specifically designed to provide robust protection against a wide range of chemicals, hazardous substances, and contaminants. They meet or exceed industry standards, making them suitable for use in healthcare, laboratories, food processing, and industrial environments where chemical exposure is a concern.
Yes, all of our nitrile gloves are latex-free, making them an excellent choice for individuals with latex allergies or sensitivities. We ensure that our products are safe and comfortable for all users, providing reliable protection without the risk of allergic reactions.
Our gloves are manufactured in sterile, controlled environments with stringent quality control measures at every step by using aquifer-sourced water and raw materials sourced domestically. Each batch is tested for contaminants, including bacteria and chemicals, ensuring that you receive clean, safe gloves ready for immediate use.
We are committed to sustainability in our manufacturing processes. By sourcing materials domestically and maintaining local production, we significantly reduce the carbon footprint associated with global shipping. Additionally, our manufacturing facilities operate under strict environmental regulations, ensuring minimal waste and responsible resource use.